1. UC Community Insight & Analysis

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    1. Mentioned In 45 Articles

    2. Can You Monetize Video? Do You Need To?

      Explore Unified Communications Strategies (Apr 23 2012) Applications , Unified communications

      I’ve got some new ideas to seed here about video. The business value of video can be quantified to varying degrees, but many aspects cannot. Actually, the measurable elements are pretty subjective, which presents an opportunity for the channel to devise some metrics that the business will easily understand. Unlike telephony, most video deployments – especially if part of a UC solution – will be new, which means there isn’t ... (Read Full Article)

      Mentions:   UC Community Insight & Analysis   UC Alert Banner

    3. UC ROI in the Utility Industry

      Explore Unified Communications Strategies (Apr 18 2012) Applications , Unified communications

      In the utility industry there are many examples of successful UC ROI. Most vendors think that Utility clients want front door ROI services such as self service to drive costs down, typical driven by a VP of Customer Care and the cost of a center. But working in the utility industry has proven to us that there are many opportunities in the back office to not only drive costs down ... (Read Full Article)

      Mentions:   Customer Care   UC Community Insight & Analysis

    4. Has "Unified Communications" Been a Failure?

      Explore Unified Communications Strategies (Apr 12 2012) Applications , Unified communications

      Has unified communications been a success or failure? The answer might be that it depends on your assumptions.  (Read Full Article)

      Mentions:   UC Community Insight & Analysis

    5. Does the Cloud Make VoIP more Hospitable?

      Explore Unified Communications Strategies (Apr 10 2012) Applications , IP Telephony , Unified communications

      The hospitality industry is a laggard when it comes to adoption of VoIP. To this day, a brand new hotel is far more likely to install analog phones to the room – even on a VoIP system, than IP phones. It isn’t fear of technology, analog has remained a cheaper more suitable fit. The question is – does the cloud change that? (Read Full Article)

      Mentions:   UC Community Insight & Analysis

    6. Selling Uc – What Business Are You In?

      Explore Unified Communications Strategies (Mar 21 2012) Applications , Unified communications

      If you’re in the channel ecosystem, you can certainly add value on a practical level by getting UC running properly on the customer’s network, but the job doesn’t end there. Even the most demanding roll-out will go for naught if end users don’t adopt UC. Sure, you can argue that IT is your customer, but how much upside is there if you believe end user take-up ... (Read Full Article)

      Mentions:   UC Community Insight & Analysis   UC Alert Banner

    7. Current State of the UC Market – Part 2

      Explore Unified Communications Strategies (Mar 12 2012) Applications , Marketing , Unified communications

      UC market continues to show significant growth, providing opportunities for end users to improve and optimize their business processes, vendors to increase revenues based on the various individual UC components as well as UC solutions, and solution integrators (A.K.A. the channel) to provide these products to customers, while adding significant value through professional services. (Read Full Article)

      Mentions:   UC Community Insight & Analysis

    8. Current State of the UC Market – Part 1

      Explore Unified Communications Strategies (Mar 7 2012) Applications , Marketing , Unified communications

      Forecasting any market can be tedious and frustrating, but doing market sizing for a market that is not unanimously defined is even harder. So having just completed my analysis of the UC market for 2010 and 2011, with forecasts through 2016, it’s with great relief that I can put my latest unified communications market analysis behind me – at least for a year. (Read Full Article)

      Mentions:   UC Community Insight & Analysis

    9. UC Market Deployment Data: Just the Facts Please

      Explore Unified Communications Strategies (Feb 29 2012) Applications , Marketing , Unified communications

      UC Market Deployment Data: Just the Facts Please ...is + Executive Insights + Opinion (UCStrategies Views) + Industry Buzz + In The Spotlight + Blogs + UC Community Insight & Analysis The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podc... (Read Full Article)

      Mentions:   UC Community Insight & Analysis

    10. AT&T Launches Cloud-Based Unified Communications Services

      Explore Unified Communications Strategies (Feb 15 2012) Applications , Unified communications

      ...is + Executive Insights + Opinion (UCStrategies Views) + Industry Buzz + In The Spotlight + Blogs + UC Community Insight & Analysis The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podc... (Read Full Article)

      Mentions:   AT&T   UC Community Insight & Analysis

    11. Interactive Intelligence Lyncs the Contact Center for Customer Experience

      Explore Unified Communications Strategies (Feb 7 2012) Applications , Unified communications

      Interactive Intelligence Lyncs the Contact Center for Customer Experience ...is + Executive Insights + Opinion (UCStrategies Views) + Industry Buzz + In The Spotlight + Blogs + UC Community Insight & Analysis The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podc... (Read Full Article)

      Mentions:   Harris Interactive   UC Community Insight & Analysis   UC Alert Banner

    12. Will UC be Subsumed by Social – A Follow Up

      Explore Unified Communications Strategies (Feb 6 2012) Applications , Unified communications

      Will UC be Subsumed by Social – A Follow Up ...is + Executive Insights + Opinion (UCStrategies Views) + Industry Buzz + In The Spotlight + Blogs + UC Community Insight & Analysis The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podc... (Read Full Article)

      Mentions:   UC Community Insight & Analysis

    13. “Dual Persona” Mobile Clients Will Simplify Uc Byod Issues

      Explore Unified Communications Strategies (Feb 6 2012) Applications , Mobility , Unified communications

      “Dual Persona” Mobile Clients Will Simplify Uc Byod Issues ...is + Executive Insights + Opinion (UCStrategies Views) + Industry Buzz + In The Spotlight + Blogs + UC Community Insight & Analysis The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podc... (Read Full Article)

      Mentions:   UC Community Insight & Analysis

    14. Will “Mobile Apps” Drive the “UC Contact Center?”

      Explore Unified Communications Strategies (Dec 29 2011) Applications , Mobility , Unified communications

      ...is + Executive Insights + Opinion (UCStrategies Views) + Industry Buzz + In The Spotlight + Blogs + UC Community Insight & Analysis The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podc... (Read Full Article)

      Mentions:   UC Community Insight & Analysis

    15. Megatrends 2012

      Explore Unified Communications Strategies (Dec 26 2011) Applications , Unified communications

      ...is + Executive Insights + Opinion (UCStrategies Views) + Industry Buzz + In The Spotlight + Blogs + UC Community Insight & Analysis The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podc... (Read Full Article)

      Mentions:   UC Community Insight & Analysis

    16. 2011 UC Takeaways – Disruption and Uncertainty

      Explore Unified Communications Strategies (Dec 23 2011) Applications , Unified communications

      ...is + Executive Insights + Opinion (UCStrategies Views) + Industry Buzz + In The Spotlight + Blogs + UC Community Insight & Analysis The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podc... (Read Full Article)

      Mentions:   UC Community Insight & Analysis   UC Alert Banner

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