4. Categories

      Key Topics: Applications, Business Models, IP Telephony, Marketing, Mobility, Unified communications

  6. Quotes about IVR

    1. “ Smart SMS Messaging can assist any business in improving customer communications, With collaborative texting, anyone can conduct automated transactions thereby freeing up expensive live agents, IVR and PBX (News - Alert) resources. ”
      In Smart SMS Messaging Now Part of Acclaim Telecom's Portfolio

  1. IVR

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    1-15 of 20 // 1 2 »

    1. Mentioned In 20 Articles

    2. Are You Ready for the Identity Economy?

      Explore blog.tmcnet.com (Apr 28 2012)

      Are You Ready for the Identity Economy? ...ecade's Killer App and Facebook Knows it - Oct 17, 2011 Latest Trends in Speech Technology, CRM, IVR, Collaboration and Cloud Computing - Aug 14, 2011 Quad: The Death of E-mail and Cisco's Social E... (Read Full Article)

      Mentions:   Facebook Profile Google Reader   Cisco   Communications and Technology Blog

    3. Waterfield Technologies and Voxeo Enter into Partnership

      Explore Call Center Software (Feb 7 2012) Marketing

      Waterfield Technologies and Voxeo Enter into Partnership ... at Waterfield Technologies, said that industry analysts acknowledge Voxeo as a leading provider of IVR and multi-channel self-service. To that, Waterfield adds many years of financial services experienc... (Read Full Article)

      Mentions:   IVR   Voxeo

    4. Smart SMS Messaging Now Part of Acclaim Telecom's Portfolio

      Explore Text Messaging Channel (Jan 30 2012) Marketing , Unified communications

      Smart SMS Messaging Now Part of Acclaim Telecom's Portfolio Acclaim Telecom Service, a cloud-based IVR solution company, boosted its hosted offerings with the addition of SMS Smart Notifications. This a... (Read Full Article)

      Mentions:   IVR

    5. Will 'Mobile Apps' Drive the 'UC Contact Center?'

      Explore Unified Communications (Dec 30 2011) Applications , Mobility , Unified communications

      Will 'Mobile Apps' Drive the 'UC Contact Center?' ...acts, will particularly affect self-service applications that legacy call centers supported through IVR technologies. The limitations of IVR are primarily the need to use voice for both input and output to telephones. While voice input ... (Read Full Article)

      Mentions:   IVR   Art Rosenberg

    6. Unified Communications and Call Centers: Are They Obsolete?

      Explore Interactive Voice Response (IVR) (Oct 27 2011) Applications , Unified communications

      Unified Communications and Call Centers: Are They Obsolete? ... on line and placing their orders on line without getting into any phone line connection queues for IVR applications or live call center agents." It’s a legitimate question: Is unified communications sho... (Read Full Article)

      Mentions:   IVR   Art Rosenberg   Interactive Voice Response

    7. Disruption in the Contact Center Market

      Explore No Jitter (Oct 18 2011) Marketing

      ...he article even claims that Cisco has passed Avaya and moved into the lead in the market segment of IVR ports shipped. The thinness of the sourcing makes me take this all with a grain of salt, but anecdo... (Read Full Article)

      Mentions:   Interactive Intelligence   Cisco   IVR

    8. Telax Announces Metaswitch Focused Product Enhancements

      Explore Metaswitch Networks (Oct 3 2011) Marketing , Unified communications

      ...Line Systems, ThinkTel and others to provide their end-users with an easy-to-use multi-channel ACD, IVR, call recording and live monitoring solutions for client care and service desks, without capital ex... (Read Full Article)

      Mentions:   IVR   ACD

    9. How the Smartphone Revolution is Changing Customer Service

      Explore Open Source IP PBX (Mar 22 2011) Marketing

      ...ns. In addition, here аrе οnƖу a few things уου саn ԁο wіth a standard phone: push keys οr speak. IVR (Interactive Voice Response) technology, tο date, hаѕ tried tο provide automation whіƖе coping wіth... (Read Full Article)

      Mentions:   IVR   Gartner   Interactive Voice Response

    10. Use Skype to Video Call Any Video Endpoint: Polycom, Cisco, Tandberg, etc.

      Explore Open Source IP PBX (Jan 10 2011) Unified communications

      Use Skype to Video Call Any Video Endpoint: Polycom, Cisco, Tandberg, etc. ...irtual PBX Carrier Ethernet Conference Call Mobile Learning Lead Management Software Phone Systems IVR VoIP T1 Call Focal point Video Conferencing ON Hold Benefit Desk Software Network Processor Benefit... (Read Full Article)

      Mentions:   CTO   IMS   Microsoft

    11. 911 Joins the 21st Century – To Add Sms & Video

      Explore Open Source IP PBX (Jan 3 2011) Unified communications

      911 Joins the 21st Century – To Add Sms & Video ...irtual PBX Carrier Ethernet Conference Call Mobile Learning Lead Management Software Phone Systems IVR VoIP T1 Call Focal point Video Conferencing ON Hold Benefit Desk Software Network Processor Benefit... (Read Full Article)

      Mentions:   IMS   Microsoft   Cisco

    12. VoIP still remains a service and products are disappointing

      Explore Moca Educational Products (Dec 14 2010) Business Models , Marketing

      ...bi110 could have added this capability. Fonolo made its debut by attempting to eliminate irritating IVR experience by offering a service that they call “deep dialing”. Here is another example of a real c... (Read Full Article)

      Mentions:   IVR   LAN   Google Voice

    13. What is Voice Over Ip ? Why use VOIP?

      Explore Open Source IP PBX (Dec 14 2010) IP Telephony

      ...rate box such аѕ аn ATA . Applications using VOIP Traditional telephony applications Ɩіkе inbound IVR applications аnԁ outbound call focal point applications саn bе rυn οn VOIP. Whу wе ѕhουƖԁ υѕе VOIP?... (Read Full Article)

      Mentions:   IVR   PBX   RSS

    14. Fonolo: Adding Intelligent Agent Calling to Mobile Apps Benefits Call Center Performance

      Explore callcenterinfo.tmcnet.com (Dec 8 2010)

      Financial companies have embraced the opportunities created by the rise of the smartphone. Accordingto officials of industry vendor Fonolo, what's needed is to add an intelligent agent calling to a mobile application without any changes to the call center. (Read Full Article)

      Mentions:   IVR   David Sims

    15. How UC and Multimodal Notifications Will Change Communication

      Explore Unified Communications (Sep 27 2010) Applications

      How UC and Multimodal Notifications Will Change Communication ...on a screen as text or graphics. That is why I see traditional telephone self-service applications (IVR) being replaced with what I call “Interactive Multimodal Response” (IMR) applications on all forms ... (Read Full Article)

      Mentions:   IVR   Art Rosenberg

    16. Multimodal UC Collaboration - Now Includes Video for Desktop Conferencing

      Explore Unified Communications Strategies Blog (Sep 16 2010) Applications

      ...user interface in an automated, self-service environment, just as the phone and speech is in legacy IVR applications. In fact, as long as we are talking about new names for technology,  I think it is tim... (Read Full Article)

      Mentions:   Microsoft   IVR   Interactive Voice Response

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