1. Interactive Voice Response

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    1. Mentioned In 7 Articles

    2. SpeechCycle Awarded U.S. Patent for Speech Solution

      Explore Interactive Voice Response (IVR) (Feb 7 2012) Marketing

      SpeechCycle Awarded U.S. Patent for Speech Solution ...en awarded a U.S. Patent for a "method and apparatus for call back disposition and re-evaluation in Interactive Voice Response (IVR) cased customer care." SpeechCycle (News - Alert) has been awarded a U.S. Patent for a "method... (Read Full Article)

      Mentions:   Interactive Voice Response   Sheryl Kingstone   Anuradha Shukla

    3. Patent for Repeat Caller Process Granted to SpeechCycle

      Explore Interactive Voice Response (IVR) (Feb 7 2012)

      Patent for Repeat Caller Process Granted to SpeechCycle ...rs' temperaments during call backs. This analyzed information can be used to enhance the customers' Interactive Voice Response or IVR experience. Organizations can therefore modify the caller experience on the basis of the pri... (Read Full Article)

      Mentions:   Interactive Voice Response   Carolyn J Dawson

    4. Unified Communications and Call Centers: Are They Obsolete?

      Explore Interactive Voice Response (IVR) (Oct 27 2011) Applications , Unified communications

      Unified Communications and Call Centers: Are They Obsolete? ... the standard technology for a call center has always included self-service applications based upon Interactive Voice Response (IVR) applications, which are limited by the complexity of menu choices for specific applications, ... (Read Full Article)

      Mentions:   IVR   Art Rosenberg   Interactive Voice Response

    5. How the Smartphone Revolution is Changing Customer Service

      Explore Open Source IP PBX (Mar 22 2011) Marketing

      ...n addition, here аrе οnƖу a few things уου саn ԁο wіth a standard phone: push keys οr speak. IVR (Interactive Voice Response) technology, tο date, hаѕ tried tο provide automation whіƖе coping wіth those limitations. Bυt, wіt... (Read Full Article)

      Mentions:   IVR   Gartner   Interactive Voice Response

    6. Multimodal UC Collaboration - Now Includes Video for Desktop Conferencing

      Explore Unified Communications Strategies Blog (Sep 16 2010) Applications

      ...ange the traditional label for speech-oriented, telephone-based, self-service applications known as Interactive Voice Response (IVR), to the more comprehensive name of Interactive Multimodal Response or “IMR,” which will work ... (Read Full Article)

      Mentions:   Microsoft   IVR   Interactive Voice Response

    7. Looking for Free Voice Services?

      Explore InformationWeek (Jun 28 2010) Marketing

      ...s, claims to have more than 4,000 customers worldwide. Initially, the vendor started out delivering Interactive Voice Response, Customer Relationship Management, call center and help desk functions to businesses. Now, it is tr... (Read Full Article)

      Mentions:   Interactive Voice Response   Paul Korzeniowski   Google Voice

    8. Fonolo iPhone App Released

      Explore ALAN QUAYLE (Feb 9 2010) Marketing

      Fonolo iPhone App Released ...any other companies that waste your time by making you wait on the phone. Fonolo does all the IVR (Interactive Voice Response) navigation and waiting for you, then once connected to an agent calls you back. They now have an i... (Read Full Article)

      Mentions:   Google   Interactive Voice Response   Amazon.com

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