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      Key Topics: Applications, Business Models, IP Telephony, Marketing, Mobility, Unified communications

  1. Articles from callcenterinfo.tmcnet.com

    1-11 of 11

    1. VXi Launches UC ProSet for Contact Center Users

      Explore callcenterinfo.tmcnet.com (Feb 14 2012) Applications , Unified communications

      VXi Launches UC ProSet for Contact Center Users The UC ProSet wired headset designed especially for unified communication users in contact centers and offices has been launched by VXi Corporation. VXi Corporation has improved its unified communication B2B line with this new headphone, the UC ProSet, which incorporates several features for ease and fashion of contact center users. (Read Full Article)

      Mentions:   Carolyn J Dawson

    2. Voice Management Suite version 5.0 Adds a Twist to Logistics Operations

      Explore callcenterinfo.tmcnet.com (Feb 7 2012) Marketing

      Voice Management Suite version 5.0 Adds a Twist to Logistics Operations In a bid to bridge the gap between static dashboard reporting and real time action, Voxware, a voice solution provider, released version 5.0 of its Voice Management Suite version 5.0 (VMS) at the Modex 2012, currently underway in Atlanta. (Read Full Article)

      Mentions:   Mini Swamy

    3. Rise in Mobility Provides Call to Action for Companies

      Explore callcenterinfo.tmcnet.com (Apr 11 2011) Marketing

      The use of mobile devices has exploded in both the consumer and business landscapes. In fact, 9 out of 10 adults now own at least one mobile device, according to a recent national consumer study from Experian Simmons. Today's mobile society has led text messaging to become the fastest growing form of communication. As a result, companies need to alter their customer communication strategies to address this change in how individuals are interacting with ... (Read Full Article)

      Mentions:   Research Center

    4. Communications as a Service on Brink of Widespread Adoption in UK

      Explore callcenterinfo.tmcnet.com (Jan 25 2011)

      Communications as a Service on Brink of Widespread Adoption in UK U.K. businesses are at the point of widespread adoption of communications-as-a-service (CaaS), according to a report from Computing.co.uk, which cites vendor surveys as the source of its optimism. The top reason companies are adopting cloud services, according to a report published by TMCnet.com, is faster deployment time and allowing IT staff to focus on more important business needs. (Read Full Article)

      Mentions:   Interactive Intelligence   Linda Dobel

    5. Fonolo: Adding Intelligent Agent Calling to Mobile Apps Benefits Call Center Performance

      Explore callcenterinfo.tmcnet.com (Dec 8 2010)

      Financial companies have embraced the opportunities created by the rise of the smartphone. Accordingto officials of industry vendor Fonolo, what's needed is to add an intelligent agent calling to a mobile application without any changes to the call center. (Read Full Article)

      Mentions:   IVR   David Sims

    6. Mobile Advertising Expected to Continue on Solid Growth Path

      Explore callcenterinfo.tmcnet.com (Dec 1 2010) Marketing

      Mobile Advertising Expected to Continue on Solid Growth Path Reports from BIA/Kelsey show that the U.S. mobile advertising revenues are expected to grow from $491 million in 2009 to $2.9 billion in 2014.The data captured is based on evaluations of any advertising that is placed in mobile search, which entails text advertising applied to search queries on mobile devices; display, which includes advertising that is applied to app and mobile Web inventory; and SMS or commercial SMS messaging. (Read Full Article)

      Mentions:   Google   Susan J. Campbell

    7. Survey: Adult Twitter Users Highly Active on Internet and in Communities

      Explore callcenterinfo.tmcnet.com (Jul 14 2010) Marketing

      Survey: Adult Twitter Users Highly Active on Internet and in Communities In the U.S., adults who use the social networking site Twitter are more likely than the average adult to be highly active on the Internet, and also in their communities, according to Survey of the American Consumer published by GfK MRI. (Read Full Article)

      Mentions:   Anshu Shrivastava

    8. Chinese Are the Most Advanced Internet Users, Says Study

      Explore callcenterinfo.tmcnet.com (Jul 12 2010)

      Chinese Are the Most Advanced Internet Users, Says Study Market research firm Harris Interactive recently released a paper, "Digital Influence Index Study: Understanding the role of the Internet in the lives of consumers," that suggests that China possesses possibly the world's largest and most advanced population of Internet users, with approximately 330 million people online, many of whom take advantage of a wide range of Internet-based products, capabilities and services. (Read Full Article)

      Mentions:   Harris Interactive   Trupti Kamath

    9. "New Frugality" Will Slow Communications and Video Service Revenue

      Explore callcenterinfo.tmcnet.com (Mar 3 2010) Marketing

      A "new frugality" might be a longer-lasting result of the recent recession, implying that retailers now face entrenched consumer behavior, according to Booz & Company. (Read Full Article)

    10. Will Enterprise IT Priorities to Change Significantly in 2010?

      Explore callcenterinfo.tmcnet.com (Feb 5 2010)

      If Gartner's most-recent survey of enterprise CIOs is correct, there has been a fairly significant shift of priorities from 2009. Where the top priority in 2009 was business process improvement, the top 2010 priority is "virtualization." Where the number-two priority in 2009 was "reducing cost," the number-two priority for 2010 is "cloud computing." (Read Full Article)

      Mentions:   Gartner

    11. When Customer Satisfaction Might Not Matter, And When it Does

      Explore callcenterinfo.tmcnet.com (Jan 6 2010)

      Most large firms make some effort to measure customer satisfaction, the theory being that happy customers are loyal customers. There is much logic here. In any market that is even modestly competitive, it makes sense that unhappy customers will leave to check out other options. (Read Full Article)