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  1. Articles from Jon Arnold's Analyst 2.0 Blog

    jonarnold-analyst.blogspot.com

    1-23 of 23

    1. State of the Cloud - Snapshot Survey

      Explore Jon Arnold's Analyst 2.0 Blog (Apr 20 2012)

      Independent analysts and consultants are hard to come by here in Canada, but long-time colleague Henry Dortmans is one of the best. He's from the technology consulting world, and has a deep reach into both the end user/IT community as well as the consultants and vendors on the solutions side.Like me, he's got an endless curiousity about the bigger picture, and occasionally puts together a survey to take the temperature of ... (Read Full Article)

    2. ShoreTel/M5 was good news for voice, but perhaps even better for cloud-based video - why the time is right

      Explore Jon Arnold's Analyst 2.0 Blog (Mar 6 2012) Applications , Business Models

      I recently posted about ShoreTel’s acquisition of M5 Networks (which is still getting tons of readership!), which may signal the strongest validation yet for cloud-based VoIP as an alternative to premises-based telephony systems. The deal is good news for both companies, and even better news for the broader cloud communications space. ShoreTel’s move spells out a few realities that I think are becoming important drivers for everyone – vendors, service providers, businesses – especially SMBs ... (Read Full Article)

      Mentions:   BroadSoft   Cisco   AT&T

    3. Rogers One Number Service Launched - Uc for Consumers

      Explore Jon Arnold's Analyst 2.0 Blog (Feb 8 2012) Business Models

      Rogers One Number Service Launched - Uc for Consumers Yesterday was the official launch of the Rogers One Number service, and I was on-hand for the analyst briefing hosted at their HQ in downtown Toronto.This was the second day in a row that Ronald Gruia from Frost & Sullivan was with me at an event - that's never happened before, and go figure, we both started working there the same day 11 years ago this week. Time flies, huh? I mention that because during ... (Read Full Article)

      Mentions:   Google   MSN   Rogers

    4. Metaswitch Forum - Wrapup and Takeaways

      Explore Jon Arnold's Analyst 2.0 Blog (Oct 7 2011)

      Metaswitch Forum - Wrapup and Takeaways Just some closing thoughts about this year's Metaswitch Forum. Since my last post, we've seen a few more executive keynotes, heard from a customer, attended some breakout sessions, and saw a fantastic headliner keynote from Richard Noble of the Bloodhound Project (more on that in a moment).If you've been following the Twitter feed (#mforum11), then very little of this will be news, and even if it is, I'm just going ... (Read Full Article)

      Mentions:   CTO   Martin Taylor   Windstream

    5. The Future of the PSTN

      Explore Jon Arnold's Analyst 2.0 Blog (Aug 25 2011)

      How's that for a big topic? I think about it a lot, but its demise looks increasingly inevitable, especially the way the FCC is talking these days. Much like the railroads, when the system becomes too expensive to operate, the operators start making noise and giving reasons why it needs to be scaled back or done away with altogether. I can see this unfolding at some point, but am also of an old school ... (Read Full Article)

      Mentions:   Federal Communication Commission

    6. What's the future for the desk phone?

      Explore Jon Arnold's Analyst 2.0 Blog (May 11 2011)

      That's a big question facing telecom vendors these days, and I've posted my views from time to time. Tech Target is a portal I write for occasionally, and they recently engaged me to write about this topic for their SearchUnifiedCommunications.com site.If it's well received, I hope to be writing an expanded series of articles to further explore what the future may hold for desk phones. Ultimately, the readers will determine ... (Read Full Article)

    7. The Growing Role of Video in Business - Inc.com Article

      Explore Jon Arnold's Analyst 2.0 Blog (Apr 26 2011)

      A few weeks back, I was interviewed by Inc.com about a story they were doing on video, and how it's being used more now in the workplace - particularly as part of the hiring process. I couldn't agree more, and given the exposure I get with various vendors and service providers in the video space, we ended up chatting a long time.It's a great topic, and I think we're just ... (Read Full Article)

    8. Rogers Launches New SMB WiFi Service

      Explore Jon Arnold's Analyst 2.0 Blog (Mar 11 2011) Marketing

      Interesting launch today from Rogers here in Toronto. You don't usually associate wireless business services with cable companies, but Rogers is no ordinary cable company. They've long been one of Canada's major cable operators, but they got in the mobile game very early, and are #1 up here. Cable is a regional business by nature, but wireless gives them a national footprint, and that's where things get interesting for SMBs. The ... (Read Full Article)

      Mentions:   Rogers   UMA

    9. Building the Case for Hosted Contact Centers

      Explore Jon Arnold's Analyst 2.0 Blog (Feb 16 2011)

      The second installment of articles for my new blog feature is running now on Exony's website. I'm told that my first column was picked up by numerous visitors to their site, and as this series continues we hope this traffic will build nicely.In this article, I touch on some drivers, issues and challenges faced by enterprises - and service providers - who are considering the hosted path for some or all of their contact ... (Read Full Article)

    10. UCStrategies Views on Social Media in the Enterprise

      Explore Jon Arnold's Analyst 2.0 Blog (Jan 25 2011)

      Things are quite skewed for me with the Smart Grid Summit a week away, plus a few new projects to pay the bills. Blogging and tweeting is sporadic at best, but am doing what I can.Last week's UCStrategies podcast was on a topic we're all trying to figure out - managing social media in the workplace. We had lots of perspectives on this one, and you're free to join in. You can ... (Read Full Article)

    11. Cisco Takeaways - Five Business Opps for Carriers

      Explore Jon Arnold's Analyst 2.0 Blog (Nov 29 2010) Marketing

      I promise - this will be my last reference to Cisco's Collaboration Summit! Can't help it - there were a lot of good ideas there - not just about what Cisco is doing, but also the bigger picture as to where communications is going.I've written about these things in various places recently, and I also see a specific angle that's relevant for carriers. That's the focus of my latest Service Provider Views ... (Read Full Article)

      Mentions:   Service Provider Views

    12. How to Select an IP Telephony Vendor - Focus Brief

      Explore Jon Arnold's Analyst 2.0 Blog (Nov 15 2010)

      Anyone following me regularly knows that my writing sometimes comes in spurts, and today is a great example of that. I'm posting here about my latest Brief on Focus.com, with the topic being titled "Five Things You Should Look for With an IP Telephony Vendor".In short, making buying decisions today around telephony is more complex than before, especially once you start thinking beyond voice and getting into the broader universe of IP ... (Read Full Article)

    13. Will the Cloud Kill Telecom Vendors?

      Explore Jon Arnold's Analyst 2.0 Blog (Nov 15 2010)

      Am I the only one asking this question? It's been on my mind lately for good reason, and I think there's something to this. The cloud is a big topic, for sure, and on my latest Service Provider Views column for TMCnet, I take my first stab at what this ultimately could do to/for telecom vendors. You can read my article here, and as always, your comments are welcome! (Read Full Article)

      Mentions:   Service Provider Views   J Arnold & Associates   Cloud Communications

    14. Metaswitch - Key Takeaways for SMBs on Focus.com

      Explore Jon Arnold's Analyst 2.0 Blog (Sep 30 2010)

      My latest Brief is running now on Focus.com. Having attended the Metaswitch Forum last week, it struck me that many of the key themes they were sharing with their service provider customers also apply to their customers as well - which are mostly SMBs. That happens to be a sweet spot for Focus.com, so it only made sense to build a Brief around that. Hopefully you'll see things the way I do, but ... (Read Full Article)

    15. Talking About Unified Communications for SMBs

      Explore Jon Arnold's Analyst 2.0 Blog (Sep 29 2010) Applications

      That was the topic of this week's UCStrategies podcast, and there was a lot to explore. The stars lined up for me to be on this call, and it was interesting to hear so many viewpoints about why/why not for SMBs adopting unified communications. The basic consensus was that a lot of education is needed and that the vendors/channels still have work to do to properly serve this market.The podcast has ... (Read Full Article)

    16. Metaswitch Forum 2010 - Video Clips

      Explore Jon Arnold's Analyst 2.0 Blog (Sep 29 2010)

      Well, things sure get busy in a hurry coming back from a conference, especially with conferences coming up for me over the next three weeks. I finally got a chance to upload and prepare some video interviews from last week's Metaswitch Forum in Orlando. They take some time to post, as the segments are in HD, and I had to convert them to a lower resolution to show them here. Anyhow, here are six ... (Read Full Article)

      Mentions:   Doug Mohney   Cloud Telecomputers

    17. Content Everywhere - Which is Best for Service Providers?

      Explore Jon Arnold's Analyst 2.0 Blog (Sep 28 2010) Marketing

      In my latest Service Provider Views column, I continue mining the theme about content. There's a lot to explore here, and this time I examine some of the practical issues facing both telcos and cablecos in their pursuit to own both the pipe and what goes through it.The article is running now on TMCnet, and you can link to it here. I hope you like it, and as always, comments/suggestions are welcome. (Read Full Article)

      Mentions:   Service Provider Views   J Arnold & Associates   Jon Arnold Toronto

    18. Content for Service Providers - is this the answer?

      Explore Jon Arnold's Analyst 2.0 Blog (Sep 23 2010) Marketing

      The topic of content has been a big deal recently with service providers, and there are many angles to consider here. I just started exploring this, based largely on what's happening in Canada right now, and that's the focus of my latest Service Provider Views article on TMCnet.I'm going to continue this thread over the next couple of articles, but am starting with the question around whether service providers should own ... (Read Full Article)

      Mentions:   Service Provider Views

    19. Videotron Goes Mobile - Finally, Some Real Competition

      Explore Jon Arnold's Analyst 2.0 Blog (Sep 10 2010) Marketing

      Been totally backed up today, but I feel it's important to comment on yesterday's mobile launch from Videotron. I was all primed to be on the analyst call yesterday, but for some unexplained technical glitches I was blocked out and missed it. The window has since closed for me to comment in near real-time, but I did want to add a few thoughts while it's still relatively fresh.The main thing I ... (Read Full Article)

      Mentions:   Telus   HTC   Rogers

    20. Google Voice - the Race to Zero Continues

      Explore Jon Arnold's Analyst 2.0 Blog (Aug 31 2010)

      Last week's news about Google Voice adds another chapter to the demise of voice as a revenue generator for carriers. The value of voice will always be high, but as the cost of delivering it over IP continues to fall, so do the prices. Google understands this as well as anyone, and this is yet another example of their ability to disrupt markets that are not in their native makeup.I've added my ... (Read Full Article)

      Mentions:   Service Provider Views   Google Voice

    21. Metaswitch Newsletter Relaunch/Debating the Merits of Voicemail

      Explore Jon Arnold's Analyst 2.0 Blog (Jul 30 2010)

      Regular readers will know that I've been closely following Metaswitch for a long time. As companies reach critical mass, branding and messaging becomes more important. Metaswitch has been doing a great job with this on a few fronts, and today, they have another one I'd like to share with you.They've just relaunched their e-newsletter today - it's called "Overheard - water cooler talk from the Metaswitch office". I kinda like the title ... (Read Full Article)

      Mentions:   Martin Taylor   Facebook

    22. Are Telcos Giving Up on Landline too Soon?

      Explore Jon Arnold's Analyst 2.0 Blog (Jul 28 2010)

      That's the subject of my latest Service Provider Views column, which is running now TMCnet. Hope you give it a read - I'm worried about the state of telecom - are you? Let's discuss. (Read Full Article)

      Mentions:   Service Provider Views   VoIP   J Arnold & Associates

    23. Why the Desk Phone will Disappear

      Explore Jon Arnold's Analyst 2.0 Blog (Jul 15 2010)

      That should get your attention, right? For some, this is inevitable - and for others, this may seem unthinkable. Well, read on, and make up your mind. Is the desk phone on the way out, or not going anywhere?This is my latest Brief on Focus.com, and I hope you give it a read - then give us your thoughts. Thanks! (Read Full Article)

      Mentions:   Jon Arnold   Jon Arnold Toronto