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  1. Articles from Unified Communications Strategies

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    1. The End User Experience – What Else Really Matters for UC?

      Explore Unified Communications Strategies (Apr 30 2012) Applications , Business Models

      It’s all about the end user experience. To maximize the UC opportunity, you need stay ahead of the curve, and that really means knowing how to create, deliver and manage a great end user experience. This is definitely not IT’s forte, and the value-add potential here for you is very much here and now. The opportunity is new enough that nobody has all the answers, so it’s yours to take if you ... (Read Full Article)

      Mentions:   LAN

    2. Can You Monetize Video? Do You Need To?

      Explore Unified Communications Strategies (Apr 23 2012) Applications , Unified communications

      I’ve got some new ideas to seed here about video. The business value of video can be quantified to varying degrees, but many aspects cannot. Actually, the measurable elements are pretty subjective, which presents an opportunity for the channel to devise some metrics that the business will easily understand. Unlike telephony, most video deployments – especially if part of a UC solution – will be new, which means there isn’t a baseline cost structure against ... (Read Full Article)

      Mentions:   UC Community Insight & Analysis   UC Alert Banner

    3. UC ROI in the Utility Industry

      Explore Unified Communications Strategies (Apr 18 2012) Applications , Unified communications

      In the utility industry there are many examples of successful UC ROI. Most vendors think that Utility clients want front door ROI services such as self service to drive costs down, typical driven by a VP of Customer Care and the cost of a center. But working in the utility industry has proven to us that there are many opportunities in the back office to not only drive costs down, but add value, become pro-active ...

      (Read Full Article)

      Mentions:   Customer Care   UC Community Insight & Analysis

    4. Has "Unified Communications" Been a Failure?

      Explore Unified Communications Strategies (Apr 12 2012) Applications , Unified communications

      Has unified communications been a success or failure? The answer might be that it depends on your assumptions. 

      (Read Full Article)

      Mentions:   UC Community Insight & Analysis

    5. Does the Cloud Make VoIP more Hospitable?

      Explore Unified Communications Strategies (Apr 10 2012) Applications , IP Telephony , Unified communications

      The hospitality industry is a laggard when it comes to adoption of VoIP. To this day, a brand new hotel is far more likely to install analog phones to the room – even on a VoIP system, than IP phones. It isn’t fear of technology, analog has remained a cheaper more suitable fit. The question is – does the cloud change that? (Read Full Article)

      Mentions:   UC Community Insight & Analysis

    6. Selling Uc – What Business Are You In?

      Explore Unified Communications Strategies (Mar 21 2012) Applications , Unified communications

      If you’re in the channel ecosystem, you can certainly add value on a practical level by getting UC running properly on the customer’s network, but the job doesn’t end there. Even the most demanding roll-out will go for naught if end users don’t adopt UC. Sure, you can argue that IT is your customer, but how much upside is there if you believe end user take-up is their problem, not yours? (Read Full Article)

      Mentions:   UC Community Insight & Analysis   UC Alert Banner

    7. Current State of the UC Market – Part 2

      Explore Unified Communications Strategies (Mar 12 2012) Applications , Marketing , Unified communications

      UC market continues to show significant growth, providing opportunities for end users to improve and optimize their business processes, vendors to increase revenues based on the various individual UC components as well as UC solutions, and solution integrators (A.K.A. the channel) to provide these products to customers, while adding significant value through professional services. (Read Full Article)

      Mentions:   UC Community Insight & Analysis

    8. Current State of the UC Market – Part 1

      Explore Unified Communications Strategies (Mar 7 2012) Applications , Marketing , Unified communications

      Forecasting any market can be tedious and frustrating, but doing market sizing for a market that is not unanimously defined is even harder. So having just completed my analysis of the UC market for 2010 and 2011, with forecasts through 2016, it’s with great relief that I can put my latest unified communications market analysis behind me – at least for a year. (Read Full Article)

      Mentions:   UC Community Insight & Analysis

    9. UC Market Deployment Data: Just the Facts Please

      Explore Unified Communications Strategies (Feb 29 2012) Applications , Marketing , Unified communications

      UC Market Deployment Data: Just the Facts Please With the data presented above, there should be no further doubt that UC has passed through the "early adopter" phase and, arguably has "crossed the chasm." Now that we are hopefully through the worst of the 2008 economic crisis, UC ecosystem vendors are clearly starting to capitalize on their investments over the last 5+ years and are hoping to develop more business with the commercially significant number of companies that are deploying UC. (Read Full Article)

      Mentions:   UC Community Insight & Analysis

    10. AT&T Launches Cloud-Based Unified Communications Services

      Explore Unified Communications Strategies (Feb 15 2012) Applications , Unified communications

      AT&T is releasing the AT&T Unified Communications Services, a cloud-based carrier-grade service that unites communications over the AT&T network. (Read Full Article)

      Mentions:   AT&T   UC Community Insight & Analysis

    11. Interactive Intelligence Lyncs the Contact Center for Customer Experience

      Explore Unified Communications Strategies (Feb 7 2012) Applications , Unified communications

      Interactive Intelligence Lyncs the Contact Center for Customer Experience According to the 2011 Customer Experience Impact (CEI) Report by Harris Interactive, by improving the customer experience – even slightly – companies can see significant increases in revenue. This begs the question, if such revenue is so highly influenced by mere percentage point shifts in customer satisfaction scores, shouldn’t companies be doing every little thing they can to increase their chances of positively influencing that score? (Read Full Article)

      Mentions:   Harris Interactive   UC Community Insight & Analysis   UC Alert Banner

    12. Will UC be Subsumed by Social – A Follow Up

      Explore Unified Communications Strategies (Feb 6 2012) Applications , Unified communications

      Will UC be Subsumed by Social – A Follow Up If you haven’t been following the dialogue between myself and fellow analyst/blogger, Melanie Turek, on nojitter.com, here’s a quick recap. (Read Full Article)

      Mentions:   UC Community Insight & Analysis

    13. “Dual Persona” Mobile Clients Will Simplify Uc Byod Issues

      Explore Unified Communications Strategies (Feb 6 2012) Applications , Mobility , Unified communications

      “Dual Persona” Mobile Clients Will Simplify Uc Byod Issues A big challenge that business organizations face is the fact that employees don’t want to carry two mobile devices, each with different form factors, operating systems, and user interfaces. (Read Full Article)

      Mentions:   UC Community Insight & Analysis

    14. Will “Mobile Apps” Drive the “UC Contact Center?”

      Explore Unified Communications Strategies (Dec 29 2011) Applications , Mobility , Unified communications

      The “UC Contact Center” provides a practical starting point for UC implementation planning, and by focusing on mobile users with multimodal smartphones, can provide the path to improved business processes and CEBP through self-service applications and “mobile apps.” (Read Full Article)

      Mentions:   UC Community Insight & Analysis

    15. Megatrends 2012

      Explore Unified Communications Strategies (Dec 26 2011) Applications , Unified communications

      Rather than offer an annual review, I’m going to jump back to a December 2009 post called Megatrends in Voice. These trends, mobility, the cloud, and de-materialization, continue and are evolving. I think these shifts (shift happens) are still relevant and transformational, but I'd like to offer a few updates. (Read Full Article)

      Mentions:   UC Community Insight & Analysis

    16. 2011 UC Takeaways – Disruption and Uncertainty

      Explore Unified Communications Strategies (Dec 23 2011) Applications , Unified communications

      I can’t think of a better word to sum up the state of UC in 2011 than “disruption.” By its nature, UC is a fluid concept, and in some ways this has been its Achilles Heel. Despite this, 2011 has seen a host of new trends and drivers that are stretching UC into forms we don’t fully understand or even recognize. (Read Full Article)

      Mentions:   UC Community Insight & Analysis   UC Alert Banner

    17. ADTRAN Adds to its UC Capabilities

      Explore Unified Communications Strategies (Dec 6 2011) Applications , Unified communications

      Two years ago, ADTRAN acquired ObjectWorld, and now offers a family of UC solutions for SMBs. The company has made a good deal of progress in the past two years, adding new capabilities to enhance its UC offerings. (Read Full Article)

      Mentions:   Adtran   UC Community Insight & Analysis

    18. Cisco Collaboration Summit – What’s UC?

      Explore Unified Communications Strategies (Nov 28 2011) Applications , Unified communications

      Cisco Collaboration Summit – What’s UC? My main message is that Cisco is after the same result everyone else desires around UC, but via a different approach. Working outward from the network, they believe that the cloud is the best way to address the multitude of end user scenarios that benefit from UC applications. (Read Full Article)

      Mentions:   Cisco   UC Community Insight & Analysis

    19. Alcatel-Lucent Opens UC Platform

      Explore Unified Communications Strategies (Nov 22 2011) Applications , Unified communications

      Alcatel-Lucent Opens UC Platform Alcatel-Lucent has recently released its OpenTouch communications platform, which will enable businesses to offer communications capabilities and multimedia support on any device. It was first announced in April, and launched in early November with three packages. (Read Full Article)

      Mentions:   UC Platform   UC Community Insight & Analysis

    20. UC is "Free"

      Explore Unified Communications Strategies (Oct 26 2011) Applications , Unified communications

      Have you noticed the pricing of the VoIP-PBX replacement now including UC licensing for little to no cost? For all intents and purposes, UC is now “free.” (Read Full Article)

      Mentions:   UC Community Insight & Analysis

    21. Metaswitch Forum – the Bigger Picture for UC

      Explore Unified Communications Strategies (Oct 14 2011) Applications

      Earlier this month, I participated in my fifth Metaswitch Forum, and my UC takeaways support this position. However, just because UC is not the main course, don’t discount the relevance of what’s happening in their space. I find this particularly relevant for Metaswitch, not just because of their large – and growing – customer base, but because UC has been more prominent in previous Forums. (Read Full Article)

      Mentions:   UC Community Insight & Analysis

    22. Third Generation UC

      Explore Unified Communications Strategies (Sep 26 2011) Applications

      Third Generation UC This third generation UC, is coming about by the forces of UC, cloud and virtualization, mobility and social media. I would like to call this generation for “Social Collaboration.” (Read Full Article)

      Mentions:   UC Community Insight & Analysis

    23. NEC Releases Unified Communications Bundle

      Explore Unified Communications Strategies (Sep 20 2011) Applications , Marketing

      NEC Corporation of America has recently announced the general availability of UNIVERGE Sphericall for Medium Businesses and Small Enterprises (MB/SE). This full-featured enterprise-class UC solution is aimed at the mid-market, and is available in four configurations. (Read Full Article)

      Mentions:   UC Community Insight & Analysis

    24. Is Your Next Desk Phone a Tablet?

      Explore Unified Communications Strategies (Jul 19 2011) Applications

      Is Your Next Desk Phone a Tablet? An analysis of the opportunities and challenges involved in integrating tablet computers in a unified communications and collaboration (UC&C) environment. (Read Full Article)

      Mentions:   UC Community Insight & Analysis